Travel Agency Rules & Regulations

1. Company Information

Agency Name: Resgoo, Inc.
Business Address:
7147 SW 103^rd Court Circle, Miami Fl. 33173
Telephone: 786-525-9292
Email: info@resgoo.com
Website: www.resgoo.com

2. General Terms

The agency acts only as an intermediary between travelers and travel suppliers.
Airlines, hotels, cruise lines, tour operators, transportation companies, and insurance providers are independent companies.
The agency does not own or control these suppliers.
All travel services are subject to the supplier’s own rules and conditions.

3. Reservations

Reservations are not guaranteed until:

Full payment is received (unless otherwise agreed)
Supplier confirms the booking
Confirmation documents are issued

Quoted prices may change until payment is completed.

4. Pricing

Prices may change due to:

Fuel surcharges
Government taxes
Currency exchange
Airline pricing
Hotel pricing
Availability

Once fully paid and ticketed, pricing is generally locked unless supplier rules state otherwise.

5. Deposits

Deposits may be:

Non-refundable
Non-transferable
Required to secure reservations

Failure to pay deposits by the due date may result in automatic cancellation.

6. Final Payment

Final payment dates are determined by suppliers.
Missing the payment deadline may result in cancellation.
Cancellation penalties may still apply.

7. Accepted Payments

Accepted payment methods:

Credit Cards
Debit Cards
ACH Transfers
Bank Wires
Cash (where legally permitted)
Gift Certificates
Agency Travel Credits

Returned payments are subject to administrative fees.

8. Cancellations

All cancellations must be submitted in writing.

Cancellation penalties vary by supplier.

Examples include:

Airlines
Hotels
Cruises
Tours
Vacation packages
Car rentals

Agency service fees are generally non-refundable.

9. Changes

Changes may include:

Name corrections
Date changes
Flight changes
Hotel modifications
Tour modifications

Change fees may include:

Supplier fees
Airline fees
Agency service fees

10. Airline Rules

Passengers are responsible for:

Correct legal names
Passport information
Seating selections
Baggage fees
Online check-in
Flight schedule monitoring

Airlines may:

Change schedules
Cancel flights
Substitute aircraft
Change seats

The agency is not responsible for these operational changes.

11. Hotel Rules

Hotels determine:

Check-in time
Check-out time
Resort fees
Security deposits
Parking fees
Damage charges
Incidental charges

12. Cruise Rules

Cruise lines establish:

Boarding requirements
Health requirements
Dress codes
Cancellation penalties
Itinerary changes
Port substitutions

13. Passport Requirements

Travelers are responsible for ensuring passports:

Are valid
Have sufficient blank pages
Meet destination requirements
Remain valid for required periods (often six months beyond travel)

14. Visa Requirements

Travelers are solely responsible for obtaining:

Tourist visas
Business visas
Entry permits
Transit visas
Electronic Travel Authorizations (ETA/ETIAS/eVisa)

15. Health Requirements

Travelers are responsible for:

Vaccinations
Medical documentation
Prescription medications
Travel health restrictions

16. Travel Insurance

Travel insurance is strongly recommended.

Coverage may include:

Trip cancellation
Medical emergencies
Evacuation
Lost baggage
Travel delays
Missed connections

Declining travel insurance means the traveler assumes these risks.

17. Force Majeure

The agency is not responsible for events beyond its control including:

Hurricanes
Earthquakes
Floods
Pandemics
Government actions
Civil unrest
Terrorism
Airline strikes
Weather delays
Airport closures

18. Documentation

Travelers must verify:

Names
Dates
Destinations
Hotels
Flights
Passport information

Errors must be reported immediately.

19. Refund Policy

Refunds depend entirely on supplier rules.

Some bookings may be:

Non-refundable
Partially refundable
Fully refundable

Processing times may take several weeks depending on suppliers.

20. No-Show Policy

Failure to:

Board flights
Check into hotels
Join tours
Board cruises

may result in complete forfeiture of payments.

21. Customer Responsibilities

Customers agree to:

Provide accurate information.
Follow destination laws.
Respect supplier rules.
Arrive at airports on time.
Carry required identification.
Maintain appropriate travel documents.

22. Agency Responsibilities

The agency agrees to:

Exercise reasonable care.
Book requested services.
Provide travel documentation.
Assist with supplier communication.
Offer travel insurance.
Provide customer support during business hours.

23. Privacy Policy

Customer information is protected.

Information may only be shared with:

Airlines
Hotels
Cruise lines
Tour operators
Insurance companies
Government authorities when legally required

24. Fraud Prevention

The agency reserves the right to:

Verify identity
Request identification
Decline suspicious transactions
Cancel fraudulent bookings

25. Chargebacks

Customers agree not to initiate unwarranted chargebacks for properly delivered services.

Chargebacks made in bad faith may result in:

Collection actions
Legal proceedings
Recovery of attorney fees where permitted

26. Service Fees

Agency service fees may apply for:

Consultation
Research
Air ticketing
Visa assistance
Passport assistance
Changes
Cancellations
Emergency support
Concierge services

Unless otherwise stated, service fees are non-refundable.

27. Special Requests

Requests such as:

Accessible rooms
Dietary accommodations
Bedding preferences
Early check-in
Late check-out

cannot be guaranteed and remain subject to supplier availability.

28. Limitation of Liability

The agency is not liable for:

Supplier defaults
Airline delays
Lost baggage
Personal injury
Property damage
Missed connections
Acts of God
Government restrictions

Liability is limited to the amount of agency service fees paid, except where prohibited by law.

29. Governing Law

This agreement shall be governed by the laws of the State of Florida, United States.

Venue for disputes shall be in the courts of Miami-Dade County, Florida, unless otherwise required by applicable law.

30. Acceptance of Terms

By paying a deposit or final payment, the traveler acknowledges that they have read, understood, and agreed to these Terms and Conditions.